At Nima Imports, we understand that you may have questions about our services, products, and how we can meet your packaging needs. That’s why we’ve put together this comprehensive FAQ page to address some of the most common inquiries. Whether you’re a potential customer, a partner, or just curious about what we offer, you’ll find valuable information here. If you can’t find the answer to your specific question, don’t hesitate to reach out to our dedicated team for personalized assistance. We’re here to help you make informed decisions and ensure your experience with us is seamless and satisfying.
Monday-Friday: 8:00am-4:00pm
Saturday-Sunday: Closed
Although our warehouse is closed on the weekend, we are always available by email to speak with you.
Customers can place orders by contacting John or Nico via email. Their contact information can be found in the Contact Us section of the website. Online ordering will be available soon.
Cash, e-transfer, and cheques are all accepted payment methods for orders less than $500. For orders more than $500, cheque is the only available payment option. We do not take Mastercard, Visa, or Debit Card.
For local customers, we provide delivery services without any extra charges. However, for out-of-town customers, a freight surcharge is applied. Additionally, please note that applicable taxes for the specific province or state you operate in will also be included in the final order total.
Yes, we take regulations and food safety seriously. Nima undergoes annual food safety audits to ensure that our facility maintains the highest standards of cleanliness and adheres to all necessary regulations. These regular audits reflect our commitment to providing a clean and safe environment as we handle food products.
Yes, we are dedicated to maintaining the highest food safety standards throughout our supply chain. Our suppliers undergo annual 3rd party audits to ensure compliance with rigorous food safety regulations. Additionally, we partner with suppliers who hold the prestigious SQF certification (Safe Quality Food), further ensuring that our products are sourced from suppliers committed to upholding the highest levels of safety and quality.
Yes, we are committed to environmentally friendly practices. All plastics we use for packaging are recyclable. Our packaging materials include RPET (Recycled PET), Bio PET, HDPE, LDPE, and PP plastics, all of which can be recycled to minimize their impact on the environment. We strive to use sustainable packaging solutions that align with our dedication to promoting a greener future.